Contact Us

We’re here to help.

Questions? Healthfirst is glad to help you find the answers you need. Our Member Services team gives you quick service online, by phone, or in person at a community location.

Have a non-emergency question? Contact Us Online:

We’re here to help you:

• Make an appointment to learn more about our plans and programs;
• Renew your insurance;
• Or just get help with a general question.

Healthfirst Leaf Plans
1-888-250-2220
Monday – Friday 8:00am – 8:00pm

Medicaid Managed Care and Child Health Plus
1-866-463-6743
Monday – Friday 8:00am – 6:00pm

Personal Wellness Plan
1-855-659-5971
TTY 1-888-542-3821
7 days a week, 24 hours a day

Medicare Plans
1-877-237-1303
Monday – Sunday 8:00am – 8:00pm

TDD/TTY English 1-888-542-3821
TDD/TTY Español 1-888-867-4132

FIDA Participant Services
1-855-675-7630
TTY English 711
Monday – Sunday 8:00am – 8:00pm

Senior Health Partners
1-866-585-9280
Monday – Friday 8:00am – 8:00pm
Saturday 10:00am – 6:30pm

TDD/TTY English 1-888-542-3821
TDD/TTY Español 1-888-867-4132

Broker Services
1-855-456-3668
Monday – Friday, 9am to 5pm

Employer Services
1-855-949-3668
Monday – Friday, 9am to 5pm

Total Plan and Pro Plan Members
1-855-789-3668
Monday – Friday, 9am to 5pm

TTY English 1-855-779-1033
Monday – Friday, 8am to 6pm

If you receive Medicaid and want to know whether you are eligible for a managed long term care plan, you can call the Conflict-Free Evaluation and Enrollment Center (CFEEC) at 1-855-222-8350, Monday to Friday, 8:30am-8pm, and Saturday, 10:00am-6:00pm., to schedule a free evaluation.

We’re here to help.

We can help you in English, Spanish, Chinese, and other languages.

Have a non-emergency question? Contact Us Online:

We’re here to help you:

• Make an appointment to learn more about our plans and programs;
• Renew your insurance;
• Or just get help with a general question.

Healthfirst Leaf Plans
1-888-250-2220
Monday – Friday 8:00am – 8:00pm

Medicaid Managed Care and Child Health Plus
1-866-463-6743
Monday – Friday 8:00am – 6:00pm

Personal Wellness Plan
1-855-659-5971
TTY 1-888-542-3821
7 days a week, 24 hours a day

Medicare Plans
1-888-260-1010
Monday – Sunday 8:00am – 8:00pm

TDD/TTY English 1-888-542-3821
TDD/TTY Español 1-888-867-4132

Senior Health Partners
1-800-633-9717
24 hours a day 7 days a week

TDD/TTY English 1-888-542-3821
TDD/TTY Español 1-888-867-4132

Broker Services
1-855-456-3668
Monday – Friday, 9am to 5pm

Employer Services
1-855-949-3668
Monday – Friday, 9am to 5pm

Total Plan and Pro Plan Members
1-855-789-3668
Monday – Friday, 9am to 5pm

TTY English 1-855-779-1033
Monday – Friday, 8am to 6pm

If you receive Medicaid and want to know whether you are eligible for a managed long term care plan, you can call the Conflict-Free Evaluation and Enrollment Center (CFEEC) at 1-855-222-8350, Monday to Friday, 8:30am-8pm, and Saturday, 10:00am-6:00pm., to schedule a free evaluation.

We’re here to help you provide the highest quality care to your Healthfirst patients.

1-888-801-1660
Monday to Friday, 8:30am-5:30pm

Our automated phone system is available

24 hours a day 7 days a week

New York Claims Submission Address
P.O Box 958438
Lake Mary, FL 32795

New York Request for Review and Reconsideration
P.O Box 958438
Lake Mary, FL 32795

Electronic Payer ID: 80141