If you haven’t chosen your primary care provider (PCP) yet, please do so right away. If you’re not sure, you can call Member Services and we can see if you already have one and help you choose one if you don’t.
When choosing a PCP:
Visit HFDocFinder.org to find a doctor in the Healthfirst network
Change your PCP via:
If you prefer to speak with someone, call the Member Services number on your Healthfirst ID card or visit a local Healthfirst Community Office in your area.
Make an appointment for your semi-annual dental checkup and cleanings. Go to HFDocFinder.org or log in to MyHFNY.org to find an in-network dentist. You can change your dentist at any time.*
Your plan gives you many options for care. Selecting the right in-network care option can save you time and money:
Generally within a retail store and staffed by nurse practitioners or physician assistants. For quick, less complex health needs.
Immediate walk-in care for non-emergency situations: available nights, weekends, and holidays.
Immediate care for serious or life-threatening conditions; available 24/7.
As always, find an in-network doctor by visiting HFDocFinder.org or by logging in to MyHFNY.org.
Medical devices require a prescription from your doctor, and in some cases a prior authorization, which your doctor or medical equipment provider can submit on your behalf.
Your doctor will know if a prior authorization is needed and can take care of it for you.
Your plan may include supplies such as:
Healthfirst makes it easy to get your CGM. Member Services will help connect you with an in-network CGM provider. Once a provider is identified, Healthfirst will send the prior authorization directly to them. The provider will then send your CGM to you.
With a prescription, you can get a Contour Next meter and test strips at an in-network pharmacy.
Medicaid Managed Care and Personal Wellness Plan members receive medical supplies and equipment through Medicaid NYRx.
By logging in to your Member Portal or Healthfirst NY Mobile App, you can see your specific plan benefits, as well as details about what benefits you’ve used and what benefits are still available for the year.
You’ll be able to:
Healthfirst covers COVID-19 testing and vaccination when provided by in-network providers.
COVID-19 at home tests are not a covered benefit for most Healthfirst plans.
*Leaf Plan members have pediatric dental and vision benefits for children up to age 19. Leaf Premier Plan members have dental and vision benefits for all ages.
Coverage is provided by Healthfirst PHSP, Inc. Plans contain exclusions and limitations.
ATENCIÓN: Dispone de servicios de asistencia lingüística y otras ayudas, gratis. Llame al 1-866-305-0408 (TTY: 1-888-867-4132).
请注意：您可以免费获得语言协助服务和其他辅助服务。请致电 1-866-305-0408 (TTY: 1‑888‑542‑3821)。
Telemedicine (Teladoc Health) isn’t a replacement for your primary care provider (PCP). Your PCP should always be your first choice for care (both in-person and virtual visits).