Here’s how to renew your
Healthfirst health insurance coverage.

Many health plans now require you to renew your plan each year in order to keep your health coverage and we’re here to help you every step of the way. We can help make sure you don’t go even one day without the coverage you need for doctor visits, prescriptions, and more. Here’s what you need to do.

Step 1: See if you need to renew.

You will if you have one of these plans:

  • Medicaid
  • Essential Plan
  • Child Health Plus
  • Personal Wellness Plan (HARP)
  • Medicare Advantage Dual-Eligible Plan
  • Managed Long-Term Care

Step 2: Know your renewal date.

Not everyone’s will be the same. You can find yours on the Healthfirst mobile app and member portal. Or you can call us, and we can help you figure it out. See the chart below and call the number that applies to your specific Healthfirst plan.

If we find your renewal date is coming up shortly, we can make an appointment for you to speak with your Healthfirst Sales Rep, who can help you renew your plan.

Keep in mind that your completed application is due before your plan ends, and that different plans have different deadlines:

  • If you are enrolled through NY State of Health (NYSOH), your application is due the 15th of the month before your plan’s end date. (For example, if your plan ends January 31, your application would be due January 15.)
  • If you are enrolled through the Human Resource Administration (HRA) or Local Department of Social Services (LDSS), your paper application is due more than a month before your plan’s end date, on the 10th of that month. (For example, if your plan ends January 31, your paper application is due December 10.)
  • If you are enrolled through HRA or LDSS and receive public assistance like cash assistance or housing, you will re-enroll through your case manager. If you have any questions, contact HRA or LDSS directly.

Step 3: Watch your mail or email.

You’ll receive a notice before your renewal date. Depending on what plan you have, the notice will come from either NY State of Health (NYSOH), the Human Resources Administration (HRA), or your Local Department of Social Services (LDSS). (Medicare members who don’t get a form in the mail, call 1-844-559-4219 for assistance.)

Healthfirst will also reach out to you by mail, email, SMS text, or phone to make sure you don’t miss your Healthfirst plan renewal date.

Please note: If you received a paper renewal packet in the mail at two different times, New York State and CMS advise you to complete, sign, and return both renewal applications in order to keep your coverage active.

Make sure your current mailing address, phone number, and email address are up to date so you can be reached. Either:

  • Call NY State of Health at 1-855-355-5777 (TTY: 1-800-662-1220) or log into your account at nystateofhealth.ny.gov
  • Contact New York City’s Human Resources Administration or your county’s Medicaid office
  • Log into the Healthfirst mobile app or your member portal at MyHFNY.org

Step 4: Renew your Coverage. 

For help renewing, call Healthfirst at one of the numbers in the chart below (based on your current plan) or visit us at one of our Community Offices.

If you have:

Follow these steps:

Healthfirst Medicaid

Essential Plan

Child Health Plus 

Healthfirst Personal Wellness Plan

Call 1-844-500-9820 (TTY: 1-888-542-3821), Monday to Friday, 9am-8pm to schedule an appointment with your Healthfirst Rep who will help you renew over the phone or in person.

You can also stop by a Healthfirst Mobile Unit near you (see list below)

Medicare Advantage with Medicaid 

Call 1-844-559-4219 Monday to Friday 9am–6pm for answers to your questions and help completing your paper Medicaid renewal forms.

Healthfirst CompleteCare (HMO D-SNP)

Senior Health Partners

Call 1-844-450-5701 (TTY: 1-888-542-3821), Monday to Friday, 8:30am–5:30pm for help renewing your Long Term Care Medicaid coverage.

Please note: If you received a paper renewal packet in the mail, you can either return the application in the mail or renew online. In New York City, online renewal is through ACCESS HRA. Outside of New York City, renewal is through the mobile app NYDocSubmit And remember, if you have a paper renewal packet and you receive public assistance, you should work directly with your case manager in order to maintain all eligible benefits. You can also renew benefits electronically through ACCESS HRA or NYDocSubmit, depending on your county.

Healthfirst Mobile Units

These units will be open 9:00am – 4:00pm ET on the days noted through June 30:

Westchester

9 South 4th, Mount Vernon

Monday to Friday

Rockland

50 West Broad Street, Haverstraw

Fridays

Orange County

139 Wickham Avenue, Middletown

Mondays

Bronx

5555 Broadway

Wednesdays

Brooklyn

6301 8th Ave

Mondays, Tuesdays, Thursdays Fridays

Manhattan

161 Dyckman Street

Mondays

Nassau

1725 Dutch Broadway, Elmont

Tuesdays, Wednesdays, Fridays

Suffolk

1805 5th Ave, Bayshore

Mondays, Wednesdays, Thursdays, Fridays

Queens

45th Ave & Broadway, Elmhurst

Mondays, Tuesdays, Wednesdays, Fridays

If you prefer to renew on your own, be sure to follow the directions in your renewal notice.

Your eligibility can change from year to year based on income, dependents, and more.

For example, if you’re on Medicare, new rules mean you can now have a higher income and be eligible for the Medicare Savings Program. That can save you a lot of money, so call Healthfirst and see if you qualify. 

Have any required documents handy. 

Some plans require extra documents for renewal. You may need to have:  

  • Immigration documents (if any information has changed) such as a U.S. passport, a permanent resident card, employment authorization, etc.
  • Proof of household income such as most recent paystubs (four if you’re paid weekly, two if you’re paid biweekly), your current signed income tax return and all schedules if self-employed, a letter from your employer, unemployment award letter, etc.
  • Family information (if any information has changed) such as birth dates, Social Security numbers, birth certificate, passport, or permanent resident card
  • Last bank statement
  • Social Security award and pension award letter (if applicable)

Renewal Frequently Asked Questions

Do I have to renew Medicaid every year?
Will my Medicaid automatically renew every year?
When do I renew my health insurance?
How do I renew my health insurance?

Not a member of Healthfirst? 

If you’re not a member but you’re looking for ways to save on your health insurance, call Healthfirst at 1-844-531-5709 (TTY: 1-888-542-3821) Monday to Friday, 9am–6pm and Saturday 9am–1pm and we can help you.

Coverage is provided by Healthfirst PHSP, Inc.

Healthfirst complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-866-305-0408 (TTY 1-888-867-4132).

 注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-866-305-0408 (TTY 1-888-542-3821).

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