Many health plans require you to renew your plan each year in order to keep your health coverage and we’re here to help you every step of the way. We can help make sure you don’t go even one day without the coverage you need for doctor visits, prescriptions, and more. Here’s what you need to do.
And remember, your plan eligibility can change each year based on your income, dependents, and more.
For assistance with renewing Medicaid coverage for you or your family member(s), answer the next question(s):
Social Security Income (SSI) provides monthly payments to people with disabilities, and older adults who have little or no income or resources. Adults and children might be eligible if they have a disability, blindness, or are age 65 or older. Please note, Social Security Income (SSI) is different from Social Security Disability Insurance (SSDI), with eligibility being based on disability and work credits. If you receive Social Security Disability Insurance (SSDI) and have Medicaid coverage, you may need to renew your coverage each year.
As long as you continue to receive Social Security Income (SSI) benefits, your Medicaid coverage will remain active and will not need to renew your coverage.
If you are on Public Assistance and receive benefits such as Cash, Housing, or Utility Assistance, you can easily complete your renewal online on the Access HRA portal or Mobile App. In addition to submitting your renewal application, you will also be contacted to complete a phone or in-person interview with your case manager.
To get more information about your case or to schedule your phone or in-person interview with your case manager, you may either:
If you need to upload documents to support your Medicaid renewal application, you can easily submit them on the ACCESS HRA mobile app.
Get the NYC ACCESS HRA app
If you are on Public Assistance and receive benefits such as Cash, Housing, or Utility Assistance, you will need to renew your Medicaid coverage with your case manager.
Call or visit your Local Department of Social Services (LDSS) office for assistance.
NYC Residents: Log in or create an account on ACCESS HRA. On your homepage, you’ll see your Medicaid case information. Your renewal date is in the “Active Cases & Applications in Progress” section.
Long Island and Upstate NY Residents: Your Local Department of Social Services (LDSS) should mail you a letter with your Medicaid renewal submission deadline.
If you have trouble finding this information, call 1-844-512-0189.
Your application is due to the state by the 10th of the month prior to your coverage end date. (For example, if your plan ends December 31, your Medicaid renewal application would be due by November 10.)
No. NYC residents can complete their renewals using the ACCESS HRA website and mobile app. Long Island and Upstate NY residents* can complete their renewal paperwork and submit it using the NYDocSubmit app.
*NYDocSubmit is not available in Orange County or Nassau County. Residents of those counties must complete the paper Medicaid renewal packet they receive in the mail.
If you received a paper renewal packet in the mail at two different times, New York State and CMS advise you to complete, sign, and return both renewal applications in order to keep your coverage active.
If you need to upload documents to support your Medicaid renewal application, you can easily submit them on the ACCESS HRA mobile app.
Get the NYC ACCESS HRA app
You will receive a Medicaid renewal application in the mail from your Local Department of Social Services (LDSS). You must complete, sign and return your application along with documents needed for your Medicaid Renewal by the 10th of the month prior to your coverage end date.
Documents you may need to send with your application:
You will receive a Medicaid renewal application in the mail from your Local Department of Social Services (LDSS).
With this app, you can easily take a photo of your Medicaid renewal required documents and submit via mobile device.
Get the NYDocSubmit app
Documents you can submit on NYDocSubmit app:
NYC Residents: Log in or create an account on ACCESS HRA. On your homepage, you’ll see your Medicaid case information. Your renewal date is in the “Active Cases & Applications in Progress” section.
Long Island and Upstate NY Residents: Your Local Department of Social Services (LDSS) should mail you a letter with your Medicaid renewal submission deadline.
If you have trouble finding this information, call 1-844-512-0189.
Your application is due to the state by the 10th of the month prior to your coverage end date. (For example, if your plan ends December 31, your Medicaid renewal application would be due by November 10.)
No. NYC residents can complete their renewals using the ACCESS HRA website and mobile app. Long Island and Upstate NY residents* can complete their renewal paperwork and submit it using the NYDocSubmit app.
*NYDocSubmit is not available in Orange County or Nassau County. Residents of those counties must complete the paper Medicaid renewal packet they receive in the mail.
If you received a paper renewal packet in the mail at two different times, New York State and CMS advise you to complete, sign, and return both renewal applications in order to keep your coverage active.
Your application is due the 15th of the month before your or your family’s coverage end date. (For example, if your coverage ends January 31, your application would be due January 15.) For coverage that starts the 1st of the month, you must complete your application by the 15th of the previous month. Otherwise, you may have a gap in coverage.
Not everyone’s date will be the same. You can find the renewal date for you or your family on the Healthfirst NY Mobile App and MYHFNY.org.
Or, call us, and we'll help you find your renewal date. We can also make an appointment for a Healthfirst representative to help you renew your or your family's coverage.
Keep in mind that your completed application is due before your coverage ends, and that different plans have different deadlines.
You'll receive a notice before your renewal date from the NY State of Health (NYSOH). Make sure your current mailing address, phone number, and email address are up to date on your NYSOH account so you receive their notices. Call NYSOH at 1-855-355-5777 (TTY: 1-800-662-1220) or log into your account at nystateofhealth.ny.gov to update your contact information.
Healthfirst will also reach out to you by mail, email, text, or phone to make sure you don’t miss the plan renewal date. You can update your contact information with Healthfirst:
Call 1-844-500-9820 (TTY: 1-888-542-3821), Monday to Friday, 9am–8pm to schedule an appointment with a Healthfirst representative who will help you or your family renew your coverage.
We’re here to make renewing your Healthfirst coverage easier. Visit a nearby Community Office for in-person help.
You may need to have:
Yes. Your eligibility can change from year to year based on income, dependents, health conditions, and more. If you call Healthfirst before your renewal date, we can check that you have the best plan for your current needs.
No. Autorenewal ended June 2023, so you now need to renew once a year. Healthfirst can help you do that.
You will need to renew by your personal health insurance renewal deadline if you are enrolled in any of the following plans:
If you don’t know your renewal date, call Healthfirst and we can help figure it out.
See the steps to renew your health insurance outlined above. If you’d like us to help you, call the number for your plan that’s mentioned above.
Personal Wellness Plan members must renew their Medicaid coverage each year in order to remain enrolled in the program.
For assistance renewing Personal Wellness Plan coverage, answer the next question(s):
Social Security Income (SSI) provides monthly payments to people with disabilities, and older adults who have little or no income or resources. Adults and children might be eligible if they have a disability, blindness, or are age 65 or older. Please note, Social Security Income (SSI) is different from Social Security Disability Insurance (SSDI), with eligibility being based on disability and work credits. If you receive Social Security Disability Insurance (SSDI) and have Medicaid coverage, you may need to renew your coverage each year.
As long as you continue to receive Social Security Income (SSI) benefits, your Medicaid coverage will remain active and will not need to renew your coverage.
If you are on Public Assistance and receive benefits such as Cash, Housing, or Utility Assistance, you can easily complete your renewal online on the Access HRA portal or Mobile App. In addition to submitting your renewal application, you will also be contacted to complete a phone or in-person interview with your case manager.
To get more information about your case or to schedule your phone or in-person interview with your case manager, you may either:
If you need to upload documents to support your Medicaid renewal application, you can easily submit them on the ACCESS HRA mobile app.
Get the NYC ACCESS HRA app
If you are on Public Assistance and receive benefits such as Cash, Housing, or Utility Assistance, you will need to renew your Medicaid coverage with your case manager.
Call or visit your Local Department of Social Services (LDSS) office for assistance.
NYC Residents: Log in or create an account on ACCESS HRA. On your homepage, you’ll see your Medicaid case information. Your renewal date is in the “Active Cases & Applications in Progress” section.
Long Island and Upstate NY Residents: Your Local Department of Social Services (LDSS) should mail you a letter with your Medicaid renewal submission deadline.
If you have trouble finding this information, call 1-844-512-0189.
Your application is due to the state by the 10th of the month prior to your coverage end date. (For example, if your plan ends December 31, your Medicaid renewal application would be due by November 10.)
No. NYC residents can complete their renewals using the ACCESS HRA website and mobile app. Long Island and Upstate NY residents* can complete their renewal paperwork and submit it using the NYDocSubmit app.
*NYDocSubmit is not available in Orange County or Nassau County. Residents of those counties must complete the paper Medicaid renewal packet they receive in the mail.
If you received a paper renewal packet in the mail at two different times, New York State and CMS advise you to complete, sign, and return both renewal applications in order to keep your coverage active.
If you need to upload documents to support your Medicaid renewal application, you can easily submit them on the ACCESS HRA mobile app.
Get the NYC ACCESS HRA app
You will receive a Medicaid renewal application in the mail from your Local Department of Social Services (LDSS). You must complete, sign and return your application along with documents needed for your Medicaid Renewal by the 10th of the month prior to your coverage end date.
Documents you may need to send with your application:
You will receive a Medicaid renewal application in the mail from your Local Department of Social Services (LDSS).
With this app, you can easily take a photo of your Medicaid renewal required documents and submit via mobile device.
Get the NYDocSubmit app
Documents you can submit on NYDocSubmit app:
NYC Residents: Log in or create an account on ACCESS HRA. On your homepage, you’ll see your Medicaid case information. Your renewal date is in the “Active Cases & Applications in Progress” section.
Long Island and Upstate NY Residents: Your Local Department of Social Services (LDSS) should mail you a letter with your Medicaid renewal submission deadline.
If you have trouble finding this information, call 1-844-512-0189.
Your application is due to the state by the 10th of the month prior to your coverage end date. (For example, if your plan ends December 31, your Medicaid renewal application would be due by November 10.)
No. NYC residents can complete their renewals using the ACCESS HRA website and mobile app. Long Island and Upstate NY residents* can complete their renewal paperwork and submit it using the NYDocSubmit app.
*NYDocSubmit is not available in Orange County or Nassau County. Residents of those counties must complete the paper Medicaid renewal packet they receive in the mail.
If you received a paper renewal packet in the mail at two different times, New York State and CMS advise you to complete, sign, and return both renewal applications in order to keep your coverage active.
Not everyone’s date will be the same. You can find yours on the Healthfirst NY Mobile App and MYHFNY.org.
Or, call us, and we'll help you find your renewal date. We can also make an appointment for a Healthfirst representative to help you renew your coverage.
Keep in mind that your completed application is due before your coverage ends, and that different plans have different deadlines.
You'll receive a notice before your renewal date from the NY State of Health (NYSOH). Make sure your current mailing address, phone number, and email address are up to date on your NYSOH account so you receive their notices. Call NYSOH at 1-855-355-5777 (TTY: 1-800-662-1220) or log into your account at nystateofhealth.ny.gov to update your contact information.
Healthfirst will also reach out to you by mail, email, text, or phone to make sure you don’t miss the plan renewal date. You can update your contact information with Healthfirst:
Call 1-844-500-9820 (TTY: 1-888-542-3821), Monday to Friday, 9am–8pm to schedule an appointment with a Healthfirst representative who will help you or your family renew your coverage.
We’re here to make renewing your Healthfirst coverage easier. Visit a nearby Community Office for in-person help.
You may need to have:
Yes. Your eligibility can change from year to year based on income, dependents, health conditions, and more. If you call Healthfirst before your renewal date, we can check that you have the best plan for your current needs.
No. Autorenewal ended June 2023, so you now need to renew once a year. Healthfirst can help you do that.
You will need to renew by your personal health insurance renewal deadline if you are enrolled in any of the following plans:
If you don’t know your renewal date, call Healthfirst and we can help figure it out.
See the steps to renew your health insurance outlined above. If you’d like us to help you, call the number for your plan that’s mentioned above.
The application is due the 15th of the month before their plan’s end date. (For example, if their plan ends January 31, their application would be due January 15.) For coverage that starts the 1st of the month, you must complete their application by the 15th of the previous month. Otherwise, they may have a gap in coverage.
Not everyone’s date will be the same. You can find it on the Healthfirst NY Mobile App and MYHFNY.org.
Or, call us, and we'll help you find their renewal date. We can also make an appointment for a Healthfirst representative to help you renew their coverage.
Keep in mind that the completed application is due before their coverage ends, and that different plans have different deadlines.
You'll receive a notice before your child's renewal date from the NY State of Health (NYSOH). Make sure your current mailing address, phone number, and email address are up to date on your child’s NYSOH account so you receive their notices. Call NYSOH at 1-855-355-5777 (TTY: 1-800-662-1220) or log into your account at nystateofhealth.ny.gov to update your contact information.
Healthfirst will also reach out to you by mail, email, text, or phone to make sure you don’t miss your child’s plan renewal date. You can update your contact information with Healthfirst:
Call 1-844-500-9820 (TTY: 1-888-542-3821), Monday to Friday, 9am–8pm, to schedule an appointment with a Healthfirst representative who will help you renew your child’s coverage.
We’re here to make renewing your Healthfirst coverage easier. Visit a nearby Community Office for in-person help.
You may need to have:
Yes. Your eligibility can change from year to year based on income, dependents, health conditions, and more. If you call Healthfirst before your renewal date, we can check that you have the best plan for your current needs.
No. Autorenewal ended June 2023, so you now need to renew once a year. Healthfirst can help you do that.
You will need to renew by your personal health insurance renewal deadline if you are enrolled in any of the following plans:
If you don’t know your renewal date, call Healthfirst and we can help figure it out.
See the steps to renew your health insurance outlined above. If you’d like us to help you, call the number for your plan that’s mentioned above.
The application is due the 15th of the month before your plan’s end date. (For example, if your plan ends January 31, your application would be due January 15.) For coverage that starts the 1st of the month, you must complete your application by the 15th of the previous month. Otherwise, you may have a gap in coverage.
Not everyone’s date will be the same. You can find yours on the Healthfirst NY Mobile App and MYHFNY.org.
Or, call us, and we'll help you find your renewal date. We can also make an appointment for a Healthfirst representative to help you renew your coverage.
Keep in mind that your completed application is due before your coverage ends, and that different plans have different deadlines.
You'll receive a notice before your renewal date from the NY State of Health (NYSOH). Make sure your current mailing address, phone number, and email address are up to date on your NYSOH account so you receive their notices. Call NYSOH at 1-855-355-5777 (TTY: 1-800-662-1220) or log into your account at nystateofhealth.ny.gov to update your contact information.
Healthfirst will also reach out to you by mail, email, text, or phone to make sure you don’t miss your plan renewal date. You can update your contact information with Healthfirst:
Call 1-844-500-9820 (TTY: 1-888-542-3821), Monday to Friday, 9am–8pm, to schedule an appointment with a Healthfirst representative who will help you renew your coverage.
We’re here to make renewing your Healthfirst coverage easier. Visit a nearby Community Office for in-person help.
You may need to have:
Yes. Your eligibility can change from year to year based on income, dependents, health conditions, and more. If you call Healthfirst before your renewal date, we can check that you have the best plan for your current needs.
No. Autorenewal ended June 2023, so you now need to renew once a year. Healthfirst can help you do that.
You will need to renew by your personal health insurance renewal deadline if you are enrolled in any of the following plans:
If you don’t know your renewal date, call Healthfirst and we can help figure it out.
See the steps to renew your health insurance outlined above. If you’d like us to help you, call the number for your plan that’s mentioned above.
You must renew your or your family’s coverage during the Open Enrollment Period (November 16–December 15) for coverage effective January 1 of the upcoming year.
To renew your or your family's Qualified Health Plan, follow the steps below:
Your application is due the 15th of the month, before your or your family’s coverage end date. (For example, if your coverage ends December 31, your application would be due December 15.) For coverage that starts the 1st of the month, you must complete your application by the 15th of the previous month. Otherwise, you may have a gap in coverage.
Not everyone’s date will be the same. You can find the renewal date for you or your family on the Healthfirst NY Mobile App and MYHFNY.org.
Or, call us, and we'll help you find your renewal date. We can also make an appointment for a Healthfirst representative to help you renew your plan.
Keep in mind that your completed application is due before your coverage ends, and that different plans have different deadlines.
Visit the NY State of Health website to begin your renewal.
We’re here to make renewing your Healthfirst coverage easier. Visit a nearby Community Office for in-person help.
To get help renewing by phone, call 1-855-718-1822 (TTY: 1-888-542-3821), Monday to Friday, 9am–8pm to schedule an appointment with a Healthfirst representative who will help you renew your coverage.
You may need to have:
Yes. Your eligibility can change from year to year based on income, dependents, health conditions, and more. If you call Healthfirst before your renewal date, we can check that you have the best plan for your current needs.
No. Autorenewal ended June 2023, so you now need to renew once a year. Healthfirst can help you do that.
You will need to renew by your personal health insurance renewal deadline if you are enrolled in any of the following plans:
If you don’t know your renewal date, call Healthfirst and we can help figure it out.
See the steps to renew your health insurance outlined above. If you’d like us to help you, call the number for your plan that’s mentioned above.
Not everyone’s date will be the same. You can find yours on the Healthfirst NY Mobile App and MYHFNY.org.
Or, call us, and we'll help you find your renewal date. We can also make an appointment for you to speak with a representative. We're working with SPS Community Solutions to help Healthfirst Medicare Advantage members with their Medicaid renewals.
Keep in mind that your completed application is due before your coverage ends, and that different plans have different deadlines.
You'll receive your paper renewal application in the mail from the Human Resources Administration (HRA) or your Local Department of Social Services (LDSS). Make sure your current mailing address, phone number, and email address are up to date so you can be reached by the appropriate agency. Contact New York City’s Human Resources Administration or your county’s Medicaid office to update your contact information.
Healthfirst will also reach out to you by mail, email, text, or phone to make sure you don’t miss your Medicaid plan renewal date. You can update your contact information with Healthfirst:
Please note: If you received a paper renewal packet in the mail at two different times, New York State and CMS advise you to complete, sign, and return both renewal applications in order to keep your coverage active.
Call our partner, SPS Community Solutions, at 1-844-559-4219 (TTY 711) to schedule an appointment with a representative who will help you renew your coverage.
We’re here to make renewing your Medicaid coverage easier. Visit a nearby Community Office for in-person help.
If you're on Medicare, your eligibility can change from year to year based on income, dependents, and more. New rules mean you can now have a higher income and be eligible for the Medicare Savings Program. That can save you a lot of money, so call Healthfirst and see if you qualify.
You may need to have:
Yes. Your eligibility can change from year to year based on income, dependents, health conditions, and more. If you call Healthfirst before your renewal date, we can check that you have the best plan for your current needs.
No. Autorenewal ended June 2023, so you now need to renew once a year. Healthfirst can help you do that.
You will need to renew by your personal health insurance renewal deadline if you are enrolled in any of the following plans:
If you don’t know your renewal date, call Healthfirst and we can help figure it out.
See the steps to renew your health insurance outlined above. If you’d like us to help you, call the number for your plan that’s mentioned above.
Not everyone’s date will be the same. You can find yours on the Healthfirst NY Mobile App and MYHFNY.org
Or, call us, and we'll help you find your renewal date. We can also make an appointment for a Healthfirst representative to help you renew your plan.
Keep in mind that your completed application is due before your coverage ends, and that different plans have different deadlines.
You'll receive your paper renewal application in the mail from the Human Resources Administration (HRA) or your Local Department of Social Services (LDSS). Make sure your current mailing address, phone number, and email address are up to date so you can be reached by the appropriate agency. Contact New York City’s Human Resources Administration or your county’s Medicaid office to update your contact information.
Healthfirst will also reach out to you by mail, email, text, or phone to make sure you don’t miss your Medicaid plan renewal date. You can update your contact information with Healthfirst:
Please note: If you received a paper renewal packet in the mail at two different times, New York State and CMS advise you to complete, sign, and return both renewal applications in order to keep your coverage active. You can also view your information and renew your coverage through ACCESS HRA.
Call 1-844-450-5701 (TTY: 1-888-542-3821), Monday to Friday, 8:30am–5:30pm to schedule an appointment with a Healthfirst representative who will help you renew your coverage. We’re here to make renewing your Medicaid coverage easier.
You may need to have:
Yes. Your eligibility can change from year to year based on income, dependents, health conditions, and more. If you call Healthfirst before your renewal date, we can check that you have the best plan for your current needs.
No. Autorenewal ended June 2023, so you now need to renew once a year. Healthfirst can help you do that.
You will need to renew by your personal health insurance renewal deadline if you are enrolled in any of the following plans:
If you don’t know your renewal date, call Healthfirst and we can help figure it out.
See the steps to renew your health insurance outlined above. If you’d like us to help you, call the number for your plan that’s mentioned above.
Need to renew, but don’t know which plan you have? Our representatives are here to help.
Call: 1-866-463-6743
TTY: 1-888-542-3821
Monday to Friday, 9am–8pm and Saturday 9am–1pm
If you’re not a member, but you’re looking for ways to save on your health insurance, call Healthfirst at 1-844-531-5709 (TTY: 1-888-542-3821) Monday to Friday, 9am–6pm and Saturday 9am–1pm and we can help you.
Coverage is provided by Healthfirst Health Plan, Inc., Healthfirst PHSP, Inc., and/or Healthfirst Insurance Company, Inc. (together, “Healthfirst”).
Healthfirst complies with Federal civil rights laws. Healthfirst does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex as defined in 45 CFR § 92.101(a)(2).
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-866-305-0408 (TTY 1-888-867-4132).
注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-866-305-0408 (TTY 1-888-542-3821).
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