Contact Healthfirst

Are you a Healthfirst Member?

We make it easy to take care of your health.

Log in to your secure account or the Healthfirst NY Mobile App to:

  • See your Member ID card
  • Find or change doctors
  • Understand your benefits
  • Chat with a representative
  • Manage your prescriptions
  • Find services to support your health
  • And more!

Visit Your Secure Account

Learn about our free mobile app.

Welcome screen on mobile phone

Have questions about your coverage?

Find answers on our Frequently Asked Questions page.

Need help with your Medicare OTC Card?

Find answers on activating your card, what you can buy with your allowance, and more.

Connect by Phone

We’re happy to answer any questions you may have.

Learn about enrollment

Individual and Family Plans:
1-844-488-1486

Monday to Friday, 9am—6pm;
Saturday, 9am-1pm

TTY English: 1-888-542-3821
TTY Español: 1-888-867-4132

Call us today

Medicare Plans:
1-877-237-1303

7 days a week, 8am—8pm

TTY English: 1-888-542-3821
TTY Español: 1-888-867-4132

Call Member Services

Leaf Plans:
1-888-250-2220

Monday to Friday, 8am—8pm

TTY English: 1-888-542-3821
TTY Español: 1-888-867-4132

Call Member Services

Essential Plans:
1-888-250-2220

Monday to Friday, 8am—8pm

TTY English: 1-888-542-3821
TTY Español: 1-888-867-4132

Call Member Services

Medicaid and Child Health Plus:
1-866-463-6743

Monday to Friday, 8am—8pm

TTY English: 1-888-542-3821
TTY Español: 1-888-867-4132

Call Member Services

Personal Wellness:
1-855-659-5971

7 days a week, 24 hours a day

TTY English: 1-888-542-3821
TTY Español: 1-888-867-4132

Call Member Services

Medicare Advantage Plans:
1-888-260-1010

7 days a week, 8am—8pm

TTY English: 1-888-542-3821
TTY Español: 1-888-867-4132

Call Member Services

Senior Health Partners:
1-800-633-9717

7 days a week, 24 hours a day

TDD/TTY English: 1-888-542-3821
TDD/TTY Español: 1-888-867-4132

Call Member Services

Total Plans:
1-855-789-3668

Monday to Friday, 9am—5pm

TTY English: 1-855-779-1033

Call Member Services

General Support:
1-866-463-6743

Monday to Friday, 8am—8pm

TTY English: 1-888-542-3821
TTY Español: 1-888-867-4132

Medicaid

Essential Plan

Child Health Plus

Personal Wellness Plan (HARP)

Call for an appointment with your Healthfirst Sales Rep. Healthfirst can help you renew over the phone or in person. We’ll even check to see if you are eligible for the same plan or a different one.

Plan Renewal: 1-844-500-9820

Monday to Friday, 9am—8pm

TTY English: 1-888-542-3821
TTY Español: 1-888-867-4132

Leaf Plans (Qualified Health Plans)

Plan Renewal: 1-855-718-1822

Monday to Friday, 9am—8pm

TTY English: 1-888-542-3821
TTY Español: 1-888-867-4132

Healthfirst Provider Services: 1-888-801-1660

Monday to Friday, 8:30am—5:30pm

Broker Services: 1-855-456-3668

Monday to Friday, 9am—5pm

Employer Services: 1-855-949-3668

Monday to Friday, 9am—5pm

General Support: 1-844-488-1486

Monday to Friday, 9am—8pm

TTY English: 1-888-542-3821
TTY Español: 1-888-867-4132

If you need immediate medical assistance, please dial 911 or go to the emergency room at your local hospital. 988 Suicide & Crisis Lifeline: Call or text 988. To chat online, visit 988lifeline.org. Free and confidential. Available 24/7.

Need help enrolling in a health plan?

Our sales team will get back to you shortly.

Request a Call

Visit Our Virtual Community Office

Find a representative, locate a nearby Community Office, and more.

Visit Virtual Community Office
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Healthfirst

100 Church Street, 
New York NY 10007

Frequently Asked Questions

Why do I need health insurance?

Health insurance can help you stay healthy. Even if you’re in good health, health insurance can help you get access to primary care, to emergency treatment, and to free preventive services. You never know when an accident might happen, or if you’ll get sick and need to go to the hospital. If and when that day comes, the costs could be too expensive, and you and your family might not be able to afford the care you need. That’s where health insurance comes in. It’s good for your health, your wallet, and your future.

Why should I choose Healthfirst?

Healthfirst is a not-for-profit community organization sponsored by some of the most prestigious and nationally recognized hospitals and medical centers in New York. With close to 2 million members and growing, Healthfirst has been serving communities in New York City for more than 30 years. With access to thousands of doctors and specialists, you’re sure to find the service you need nearby. Each of our community offices is fully staffed with representatives who can answer questions—in many different languages—about our health insurance plans and programs, whether you’re a member or not.

How can I enroll in a Healthfirst plan?

The easiest way to enroll in a Healthfirst plan is to contact us. Our sales reps can guide you to the best plan for you and ease the enrollment process.

Report Fraud & Compliance

Report Fraud & Compliance

Find out how to prevent or report fraud, waste, and other violations of company policy.

Learn more

Press & Media

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Media Contact

For media inquiries, contact us at:
PressInquiries@healthfirst.org

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