Individual & Family How to Enroll

Ready to enroll in a Healthfirst health insurance plan? Talk to us before you apply so we can make the enrollment process as easy as possible for you.

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There are three basic steps to enrollment

Preparation is key. You'll need to have some important information ready before you call us.

Step 1 — Think about your needs

Are you getting coverage for yourself or your family?

Step 2 — Get prepared

Please use our Enrollment Checklist to find the information you need before you contact us.

Step 3 — Contact us

We’ll help guide you to the best plan for your needs and budget.

Healthfirst professionals make it easier to enroll

We offer one-on-one support to help you:

  • Understand your coverage options and choose the right plan
  • Know your benefits so you get the most out of your plan
  • Select your primary care provider (PCP) during enrollment or recertification
  • And more!
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Frequently asked questions

Your age, household size, income, and other personal information will determine which plan(s) you’re eligible for. Give us a call and we’ll help you understand your plan options and find out if you qualify for financial assistance.

Your income, family size, and your plan will determine if you're eligible to get help paying for your health insurance and other healthcare expenses. To find if you qualify, contact us. We'll be happy to help you get the health coverage and financial assistance you need.

Essential Plan, Medicaid, and Child Health Plus have year-round enrollment. You can sign up for any other health insurance plan during Open Enrollment. Please note that certain plans have specific enrollment periods during which to sign up or switch plans.

However, you can enroll outside the Open Enrollment Period if you've had a Qualifying Life Event (QLE). These events include:

  • A change in family size (birth or adoption)
  • Marital status change (marriage, annulment, legal separation, divorce, death of a spouse)
  • Job loss or change
  • Losing your insurance or more

Need help signing up for a health insurance plan? Contact us for more information.

  • For any plan with a premium, your Member ID card will be mailed after the initial payment (known as a binder payment) has been made.
  • For any plan without a premium, your Member ID card will be mailed upon enrollment.
  • You can also print a temporary Member ID card from your secure Healthfirst account or access one from the Healthfirst NY Mobile App.

The easiest and fastest way to renew your plan is to contact us. Please call the number on the back of your Member ID card.

Learn about enrollment

Call to speak with a sales representative
1-844-434-7785

TTY English: 1-888-542-3821

TTY Español: 1-888-867-4132

Monday to Friday, 8am–8pm

Request a call

Our sales team will call you within one business day.

Request a call
Schedule an appointment

We can help you enroll by phone, video chat, or in person.

Schedule an appointment
Looking for in-person help?

Visit a neighborhood Community Office near you to talk to us in person, and take care of your health insurance needs.

Find a Community Office

If you receive Medicaid and want to know whether you are eligible for a Managed Long-Term Care Plan, you can call the New York Independent Assessor (NYIA), formerly Conflict-Free
Evaluation Enrollment Center (CFEEC), at 1-855-222-8350, TTY 1-888-329-1541, Monday to Friday, 8:30am–8pm, and Saturday, 10am–6pm, to schedule your initial assessment.

Coverage is provided by Healthfirst PHSP, Inc.

Plans contain exclusions and limitations.

25-6019

Questions? Ready to enroll?
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