Medicare & Long-Term Care Answers to Your Most Asked Member Questions

HOW TO HOW TO
Get a ride to the doctor Order medical supplies and equipment Check your OTC Plus card balance Activate your OTC Plus card Switch your Primary Care Provider Get a plan review COVID-19 vaccinations and testing Disenrolling from your Healthfirst Medicare Advantage plan

Get a ride to the doctor

If your plan includes transportation to/from your medical appointments, your car ride can be on us.

Simply call Modivcare at 1-844-772-6629, Monday to Friday, 8am–8pm, or use the Modivcare app to schedule, cancel, or check the status of a ride.

Be sure to schedule your ride two days in advance and plan to arrive 30 minutes before your doctor’s appointment time.

To see how many one-way trips your plan offers each year, and how many trips you have left, log in to the Member Portal or use your Healthfirst NY Mobile App.

Order medical supplies and equipment

Medical devices require a prescription from your doctor, and in some cases a prior authorization, which your doctor can submit on your behalf.

Your doctor will know if a prior authorization is needed and can take care of it for you.

Your plan may include supplies such as:

Equipment

Including canes, walkers, wheelchairs, and more.

Continuous Glucose Monitor (CGM)

Once you have your prior authorization, Healthfirst Member Services can help you find an in-network provider.

Diabetic testing supplies

With a prescription, you can get a Contour Next meter and test strips at an in-network pharmacy.

Check your OTC Plus card balance

To see your latest balance:
  • Text BAL to HF4YOU (434-968)
  • Access the Healthfirst NY Mobile App

Activate a new OTC Plus card

Log in to MyHFNY.org

Have your OTC Plus card and Healthfirst Member ID handy

Log In

Call

24 hours a day, 7 days a week

1-833-684-8472

Switch your primary care provider

You can change your PCP:

Get a plan review

At Healthfirst, we’re committed to making sure you have the best plan for your needs at all stages of your life. So if you have any changes in your health, income, or family status during the year, give us a call. We’ll help find any savings programs you may be eligible for and see if there’s a better plan for your current needs.

For your plan review, call:
1-833-684-8472 TTY: 1-800-325-0778

COVID-19 vaccinations and testing

Healthfirst covers COVID-19 testing and vaccination when provided by in-network providers.

COVID-19 at home tests are not a covered benefit for most Healthfirst plans; however, Healthfirst members may use their OTC Plus card to purchase at-home tests from participating retailers.

Disenrolling from your Healthfirst Medicare Advantage plan

While we hope your experience with Healthfirst has been a positive one, we understand that circumstances may require you to disenroll from your plan, whether voluntarily or involuntarily.

If you are disenrolling from your Healthfirst Medicare Advantage plan, your medical and prescription drugs benefits will continue through the effective date of your disenrollment. During this time, you will remain responsible for any applicable cost-sharing, including copayments, coinsurance, and premiums related to your Healthfirst benefits.

For more detailed information about disenrollment, including your rights and responsibilities, please refer to the “Ending Membership in Our Plan” section of your plan’s Evidence of Coverage (EOC).

Coverage is provided by Healthfirst Health Plan, Inc., Healthfirst PHSP, Inc., and/or Healthfirst Insurance Company, Inc. (together, “Healthfirst”). Healthfirst Medicare Plan has HMO and PPO plans with a Medicare contract. Our SNPs also have contracts with the NY State Medicaid program. Enrollment in Healthfirst Medicare Plan depends on contract renewal. Plans contain exclusions and limitations.

ATENCIÓN: Dispone de servicios de asistencia lingüística y otras ayudas, gratis. Llame al 1-866-305-0408 (TTY: 1-888-867-4132).

请注意：您可以免费获得语言协助服务和其他辅助服务。请致电 1-866-305-0408 (TTY: 1‑888‑542‑3821)。

OTC items are subject to the plan’s list of eligible items and the plan’s participating network of retail, online, and utility providers. Modivcare and Medical Answering Services provide the covered transportation services under your plan.

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Last update July 7, 2026 @ 8:32 am

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