Medicare & Long-Term Care Special Supplemental Benefits for the Chronically Ill (SSBCI)

Special Supplemental Benefits for the Chronically Ill (SSBCI)

SSBCI are extra benefits that select Medicare Advantage (Part C) plans offer to members with certain healthcare needs, and who meet Centers for Medicare & Medicaid Services’ (CMS) eligibility requirements. Standard Medicare does not cover these benefits.

Eligible Healthfirst Medicare Advantage plan members can use their OTC Plus card for SSBCI items,* including:

  • Healthy foods
  • Home utilities
  • Household cleaning products
  • Personal care items
  • Monthly cell phone bills (CompleteCare (HMO D-SNP) only)
  • Humidifiers (Life Improvement Plan (HMO D-SNP) and Connection Plan (HMO D-SNP) only)

How to qualify for SSBCI

To qualify for SSBCI, a plan member’s qualifying condition(s) must be confirmed through medical claims or a physician’s order and must meet all three of the following additional criteria:

  1. Require intensive care coordination;
  2. Be at high risk for hospitalization or other negative health outcomes; and
  3. Have one or more of the chronic conditions listed below.
Qualifying chronic conditions
  • Autoimmune disorders
  • Cancer
  • Cardiovascular disorders
  • Chronic alcohol use disorder and other substance use disorders (SUDs)
  • Chronic and disabling mental health conditions
  • Chronic conditions that impair vision, hearing (deafness), taste, touch, and smell
  • Chronic gastrointestinal disease
  • Chronic heart failure
  • Chronic kidney disease (CKD)
  • Chronic lung disorders
  • Conditions associated with cognitive impairment
  • Conditions with functional challenges
  • Conditions that require continued therapy services in order for individuals to maintain or retain functioning
  • Dementia
  • Diabetes mellitus
  • HIV/AIDS
  • Hyperlipidemia
  • Hyperthyroidism and Hypothyroidism
  • Immunodeficiency and Immunosuppressive disorders
  • Metabolic syndrome
  • Neurologic disorders
  • Obesity
  • Osteoarthritis
  • Overweight
  • Post-organ transplantation
  • Prediabetes
  • Severe hematologic disorders
  • Stroke
Life Improvement Plan (HMO D-SNP) and Connection Plan (HMO D-SNP) only:
  • To assess a member's risk of hospitalization or other adverse health outcomes, we look at history of hospitalization, Emergency Department visits, history of primary care provider (PCP) and specialist visits, and other healthcare usage

  • To assess a member's requirement for intensive care coordination, we look at factors such as:

      1. whether they see their doctors often
      2. if they have trouble keeping their health conditions under control, or trouble taking their medications as prescribed
      3. whether they face other challenges—such as a need for housing or healthy foods—that make it harder to stay healthy
CompleteCare (HMO D-SNP) only:

CompleteCare members need further qualifications to get SSBCI—they must have a Practitioner's Order and a Uniform Assessment System for NY (UAS-NY) completed by a registered nurse. These documents help us confirm their chronic conditions and the assistance they need with activities of daily living. Their care team reviews this information each year.

CompleteCare members must also meet the minimum requirements for a Medicaid Advantage Plus (MAP) plan. This means they must:

  • Need more than 120 days of Community-Based Long-Term Services and Supports (CBLTSS); and
  • Meet the minimum needs requirement
    • at least limited assistance with physical maneuvering with more than two Activities of Daily Living (ADLs); or
    • individuals with a dementia or Alzheimer’s diagnosis, assessed as needing at least supervision with more than one ADL

How we determine if you qualify

Different health plans have different SSCBI eligibility requirements. See above for more information.

To check your SSCBI eligibility, log in to MyHFNY.org, use the Healthfirst NY Mobile App, or call Member Services.

If we need more information to assess your SSBCI eligibility

Sometimes we may not have enough information to decide if you qualify. This can happen if you are new to Healthfirst or if we have not yet received health records or claims information.

If this happens, you can ask your healthcare provider to complete a Provider Attestation Form. The form lets your provider share information about your health and care needs.

Next Steps:
  1. Ask your provider to complete this form and submit it to Healthfirst.
  2. We will review the form and determine if you’re eligible for these special supplemental benefits. You can check to see if your SSBCI eligibility was approved by visiting MyHFNY.org or logging in to the Healthfirst NY Mobile App.

*These are special supplemental benefits for members enrolled in a Healthfirst dual-eligible special needs plan. To be eligible, you must have a chronic condition such as cardiovascular disorder, disabling mental health condition, diabetes, lung disorders, obesity, or another eligible condition not listed. Benefit eligibility is not based on your chronic condition alone. Benefits may vary by plan.

Coverage is provided by Healthfirst Health Plan, Inc. and/or Healthfirst PHSP, Inc. (together, "Healthfirst"), which offer HMO plans with a Medicare contract and a contract with the NY State Medicaid program.

ATENCIÓN: Dispone de servicios de asistencia lingüística y otras ayudas, gratis. Llame al 1-866-305-0408 (TTY: 1-888-867-4132).

请注意:您可以免费获得语言协助服务和其他辅助服务。请致电 1-866-305-0408 (TTY: 1‑888‑542‑3821)。

OTC items are subject to the plan’s list of eligible items and the plan’s participating network of retail, online, and utility providers. Modivcare and Medical Answering Services provide the covered transportation services under your plan.

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Last update October 1, 2026 @ 5:10 am