Please read these Terms of Use carefully, as they set forth the legally binding terms and conditions for your use of our website(s) and Services.

This website is owned, operated, licensed, and controlled by Healthfirst, Inc.

These Terms of Use (“Terms”) describe the rules for using our online and mobile websites, platforms, services, and applications that we own and operate and that contain a link to these Terms (collectively, “Healthfirst Websites”) over the course of receiving and/or accessing products and services from Healthfirst, Inc. (the “Services”). Use of the terms “we”, “our,” and “us,” refer to Healthfirst, Inc. and its affiliate entities. Any references to “you” or “your” in these Terms mean the individual using a Healthfirst Websites, including but not limited to persons, dependents, or individuals making benefits decisions.

The information and content (“Content”) on our online and mobile websites, platforms, services, and applications is for your general information only. The Content should not be considered financial advice, legal advice or tax advice. Always seek the advice of a financial advisor when making decisions that may have tax implications.

By using our Healthfirst Websites, you agree to the most-recent Terms as well as the most-recent version of our Privacy Policies. Therefore, do not use the Healthfirst Website if you do not agree with these Terms. We may change these Terms at any time, and such changes will be posted on this or a similar page and be denoted with “last updated.” If the changes are material in nature, we will notify you with a “pop up” alert the next time you visit a Healthfirst website. Additionally, you acknowledge and agree that any activity on the Healthfirst Websites is subject to monitoring by Healthfirst or its affiliates at any time, and that Healthfirst or its affiliates may use the results of such monitoring without limitation, subject to applicable law.

If you enter into any other agreement with Healthfirst, for example an agreement for health plan coverage, benefits, or online payment portal, then these Terms are in addition to the terms of such other agreement and in the event of any conflict, the terms of the other agreement control.

The Healthfirst Websites may allow you to register by providing a username/email address and password (“User ID”). These are your credentials for accessing portions of the Healthfirst Websites. You are responsible for protecting your User ID. If your User ID or other activation codes you use with the Healthfirst Websites are compromised, you agree to immediately inform us.

All rights, title and interest in and to the Healthfirst Websites, including the Content, and all intellectual property rights, including all copyright, trademark, patent and trade secret rights therein shall remain with the Healthfirst and our licensors and vendors, and no ownership interest is transferred to you or any other entity by virtue of making the Content available on the Healthfirst Websites. Some Healthfirst Websites operated by Healthfirst may include trademarks or logos belonging to other third-party licensors. Use of such third-party licensor's trademarks or logos are pursuant to an agreement with such third parties.

You agree to comply with all applicable laws and regulations while using our Healthfirst Websites or the Content.

You represent and warrant that you are at least 13 years of age, and that, if you are between 13 and the age of majority in your state and otherwise not emancipated, a parent and/or guardian agrees to these Terms on your behalf.

You agree that we may take any actions permitted or required by law (including the suspension or termination of your account or your access to the Healthfirst Websites) if we believe, in our sole discretion, that you are engaging in activities that violate these provisions and/or these Terms.

You agree:

Unless otherwise noted, all materials – including, but not limited to, images, illustrations, designs, icons, photographs, video clips, written compositions, and other work product – that are part of this or any other Healthfirst Website(s) are the property of Healthfirst. Unless otherwise noted, all trademarks, service marks, and trade names are to the property of Healthfirst, Inc. No material from this or any other Healthfirst Website(s) may be reproduced, republished, uploaded, posted, transmitted, or distributed in any way, without notice to and prior authorization of Healthfirst, Inc. Any modification, use, adaptation, translation, or derivative work of any Healthfirst Website(s) materials without notice to and prior authorization of Healthfirst, Inc. is a violation of Healthfirst’s ownership and proprietary rights in such materials; provided, however, that you may download, where specifically permitted, one copy of the materials on any single computer for your personal, noncommercial use only, and provided that you keep intact all ownership and proprietary notices. For purposes of these Terms, the use of any such material on any other Web site or networked computer environment is prohibited.

Any content you submit will be routed through the Internet and you understand and acknowledge that you have no expectation of privacy with regard to any content you submit.

During your use of the Healthfirst Websites, you may provide certain information in connection with the Services (“Input Data”). By providing this Input Data in connection with your use of the Healthfirst Websites, you represent and warrant that you have all rights, consents and licenses necessary to transmit and provide access to such Input Data to Healthfirst and to permit Healthfirst to use such Input Data as contemplated herein, including in connection with the provision of the Services by or on behalf of Healthfirst, and that use of the Input Data by Healthfirst as contemplated herein does not and will not infringe, misappropriate, or otherwise violate any intellectual property rights or any privacy or other rights of any third party, or violate any applicable law.

You grant Healthfirst a non-exclusive, worldwide, royalty-free, transferable, irrevocable, sublicensable (through multiple tiers), fully paid up right and license to use, reproduce, modify and otherwise exploit the Input Data for the following purposes:

You may provide suggestions, comments, and feedback to Healthfirst regarding the Healthfirst Websites and the Services, including but not limited to, usability, feature requests or enhancement, content, performance, operation, output, bug reports and test results (the “Feedback”). You agree that Healthfirst may use, disclose, reproduce, analyze and otherwise exploit the Feedback for any lawful purpose, including to improve and develop the Healthfirst Websites and the Services, without any obligation to you.

Healthfirst maintains commercially reasonable administrative, technical and organizational measures and procedures designed to ensure a level of security appropriate to protect Input Data in Healthfirst’s possession or under its control, against accidental or unlawful destruction, loss, alteration or unauthorized disclosure or access. Please note, however, that no method of transmission over the Internet or method of electronic storage is 100% secure.

While visiting our Healthfirst Websites you may click on a link to other online websites, mobile websites, platforms, services, and applications and leave our Healthfirst Websites. We do not endorse, and are not responsible for, the content and accuracy of linked online websites, mobile websites, platforms, services, and applications operated by third parties or for any actions with such third parties.

The materials in the Healthfirst Websites are provided “as is” and are without warranties of any kind, express or implied. To the fullest extent permissible, pursuant to applicable law, Healthfirst disclaims any and all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. Healthfirst does not warrant that the use of a Healthfirst Website or materials will be uninterrupted or error-free, that defects will be corrected, or that this site or any other Healthfirst Website or the server(s) that make access to the Healthfirst Website available are free of viruses or other harmful components. Healthfirst does not warrant, represent, or make any representations regarding the use or the results of the use of the materials in this or any other Healthfirst Website, in terms of their correctness, accuracy, reliability, or otherwise limitation of liability. Under no circumstances, including but not limited to negligence, shall Healthfirst be liable for any special or consequential damages that result from the use of, the reliability on, or the inability to use the materials in this or any other Healthfirst Website, even if Healthfirst or a Healthfirst affiliated entity or authorized representative has been advised of the possibility of such damages. In no event shall Healthfirst’s total liability to you or anyone else for any and all damages, losses, and causes of action (whether in contract, tort – including but not limited to negligence – or otherwise) exceed the amount paid by you, if any, for accessing this or any other Healthfirst Website.

Any reference made by this website or any other Healthfirst Website(s) to any specific commercial product, process, or service (or provider of such product, process or service) by trade name, trademark, hyperlink, or otherwise, does not constitute or imply an endorsement, recommendation, or favoring by Healthfirst. Any opinions, advice, statements, services, offers or other information expressed or made available by third parties, including information providers, users or others, are those of the respective author(s) or distributor(s) and do not necessarily state or reflect those of Healthfirst.

Our Healthfirst Websites and their content are provided to you on an “as is” basis.

We may cancel, suspend or block your use of the Healthfirst Websites and/or registration at any time, without cause and/or without notice.

Your affirmative act of using the Healthfirst Websites, or registering for membership, constitutes your electronic signature to these Terms and your consent to enter into agreements with us electronically.

Receive special text notifications from Healthfirst through your mobile device. Text JOIN to 29285. Frequency of text messages depends upon the subject (e.g., reminders to schedule well-care and preventive screenings; benefits and pharmacy benefits information; medication refill reminders; appointment reminders and scheduling and information on other Healthfirst products and services). Message and data rates may apply.

By opting into this service, you consent to receive mobile text alerts using an automatic telephone dialing system or manually. Consent to receive health-related services or marketing text messages is not required as a condition of enrolling in any plan or services. By signing up, you are confirming you are over the age of 18.

Compatible carriers include: AT&T, T-Mobile^®, Verizon Wireless, Sprint, Boost, U.S. Cellular, and MetroPCS. T-Mobile is not liable for delayed or undelivered messages.

Text STOP to 29285 to stop receiving messages from Healthfirst (you will receive a confirmation text). You will have to text STOP for each program described above.

The purpose of the Healthfirst social media site is to provide up-to-date information to our members, providers, and the general public. All information, including comments, photographs, statements and opinions by those visiting Healthfirst’s social media sites does not reflect the opinions, policies and/or ideas of Healthfirst. Additionally, information on the Healthfirst social media sites does not reflect the opinions, policies and/or ideas of Healthfirst employees, officers, and directors.

Healthfirst reserves the right to monitor postings to its social media sites by visitors. Healthfirst reserves the right, in its sole discretion, to remove at any time any content posted by visitors for any reason including if Healthfirst deems such content inappropriate.

The information provided by Healthfirst on its social media sites is not intended to be used for medical advice, diagnosis or treatment. Always seek the advice of a qualified health care provider with any questions regarding personal health or medical conditions. For issues related to your health plan with Healthfirst, please contact Member Services through the number on the back of your ID card. This site is not intended as a customer response/service site.

In all of your interactions with Healthfirst, whether it be via text, chat/video chat or social media, you must agree not to engage in behavior or post images that:

We may use a number of different sources (such as information provided by you, your health insurance carrier, or information we obtain from other data sources available to us) to display information that we believe may be relevant to you or your search query.

Use of the Healthfirst Websites in no way increases or decreases the benefits under your health insurance plan. Your coverage documents will control in the event of their inconsistency with the information on Healthfirst Websites.