Terms Of Use

Healthfirst Websites, including Healthfirst portals and mobile

Terms of Use

This website is owned, operated, licensed, and controlled by Healthfirst, Inc.

These Terms of Use (“Terms”) describe the rules for using our online and mobile websites, platforms, services, and applications that we own and operate and that contain a link to these Terms (collectively, “Healthfirst Websites”). Use of the terms “we”, “our,” and “us,” refer to Healthfirst, Inc. and its affiliate entities. Any references to “you” or “your” in these Terms mean the individual using a Healthfirst Websites, including but not limited to persons, dependents, or individuals making benefits decisions.

The information and content (“Content”) on our online and mobile websites, platforms, services, and applications is for your general information only. The Content should not be considered financial advice, legal advice or tax advice. Always seek the advice of a financial advisor when making decisions that may have tax implications.

By using our Healthfirst Websites, you agree to the most-recent Terms as well as the most-recent version of our Privacy Policies. We may change these Terms at any time, and such changes will be posted on this or a similar page and be denoted with “last updated.” If the changes are material in nature, we will use our available contact information about you to reasonably notify you of the updates via email, or if we do not have your email address, we will notify you with a “pop up” alert the next time you visit a Healthfirst website. Additionally, you acknowledge and agree that any activity on the Healthfirst Websites is subject to monitoring by Healthfirst at any time, and that Healthfirst may use the results of such monitoring without limitation, subject to applicable law.

If you enter into any other agreement with Healthfirst, for example an agreement for health plan coverage, benefits, or online payment portal, then these Terms are in addition to the terms of such other agreement and in the event of any conflict, the terms of the other agreement control.

User IDs

The Healthfirst Websites may allow you to register by providing a user name/email address and password (“User ID”). These are your credentials for accessing portions of the Healthfirst Websites. You are responsible for protecting your User ID. If your User ID or other activation codes you use with the Healthfirst Websites are compromised, you agree to immediately inform us.

Content Ownership

All rights, title and interest in and to the Healthfirst Websites, including the Content, and all intellectual property rights, including all copyright, trademark, patent and trade secret rights therein shall remain with the Healthfirst and our licensors and vendors, and no ownership interest is transferred to you or any other entity by virtue of making the Content available on the Healthfirst Websites. Some Healthfirst Websites operated by the Healthfirst include trademarks or logos belonging to other third-party licensors and are used pursuant to an agreement with such third parties.

Restrictions on Use of Healthfirst Websites

You agree to comply with all applicable laws and regulations while using our Healthfirst Websites or the Content.

You represent and warrant that you are at least 13 years of age, and that, if you are between 13 and the age of majority in your state and otherwise not emancipated, a parent and/or guardian agrees to these Terms on your behalf.

You agree that we may take any actions permitted or required by law (including the suspension or termination of your account or your access to the Healthfirst Websites) if we believe, in our sole discretion, that you are engaging in activities that violate these provisions and/or these Terms.

You agree:

  • not to misrepresent your identity or provide us with any false information in any information-collection portion of our Healthfirst websites, such as a registration, enrollment, or application page;
  • not to modify materials from the Healthfirst Websites;
  • not to introduce viruses or programs that interrupt, destroy, or limit the functionality of any computer software or hardware;
  • not to attempt to disassemble or reverse engineer any of the software used to provide the Healthfirst Websites.

Unless otherwise noted, all materials – including, but not limited to, images, illustrations, designs, icons, Unless otherwise noted, all materials – including, but not limited to, images, illustrations, designs, icons, photographs, video clips, written compositions, and other work product – that are part of this or any other Healthfirst Website(s) are the property of Healthfirst. Unless otherwise noted, all trademarks, service marks, and trade names are to the property of Healthfirst, Inc. No material from this or any other Healthfirst Website(s) may be reproduced, republished, uploaded, posted, transmitted, or distributed in any way, without notice to and prior authorization of Healthfirst, Inc. Any modification, use, adaptation, translation, or derivative work of any Healthfirst Website(s) materials without notice to and prior authorization of Healthfirst, Inc. is a violation of Healthfirst’s ownership and proprietary rights in such materials; provided, however, that you may download, where specifically permitted, one copy of the materials on any single computer for your personal, noncommercial use only, and provided that you keep intact all ownership and proprietary notices. For purposes of these Terms, the use of any such material on any other Web site or networked computer environment is prohibited.


Any content you submit will be routed through the Internet and you understand and acknowledge that you have no expectation of privacy with regard to any content you submit.


While visiting our Healthfirst Websites you may click on a link to other online websites, mobile websites, platforms, services, and applications and leave our Healthfirst Websites. We do not endorse, and are not responsible for, the content and accuracy of linked online websites, mobile websites, platforms, services, and applications operated by third parties or for any actions with such third parties.


The materials in the Healthfirst Websites are provided “as is” and are without warranties of any kind, express or implied. To the fullest extent permissible, pursuant to applicable law, Healthfirst disclaims any and all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. Healthfirst does not warrant that the use of a Healthfirst Website or materials will be uninterrupted or error-free, that defects will be corrected, or that this site or any other Healthfirst Website or the server(s) that make access to the Healthfirst Website available are free of viruses or other harmful components. Healthfirst does not warrant, represent, or make any representations regarding the use or the results of the use of the materials in this or any other Healthfirst Website, in terms of their correctness, accuracy, reliability, or otherwise limitation of liability. Under no circumstances, including but not limited to negligence, shall Healthfirst be liable for any special or consequential damages that result from the use of, the reliability on, or the inability to use the materials in this or any other Healthfirst Website, even if Healthfirst or a Healthfirst affiliated entity or authorized representative has been advised of the possibility of such damages. In no event shall Healthfirst’s total liability to you or anyone else for any and all damages, losses, and causes of action (whether in contract, tort – including but not limited to negligence – or otherwise) exceed the amount paid by you, if any, for accessing this or any other Healthfirst Website.

Any reference made by this website or any other Healthfirst Website(s) to any specific commercial product, process, or service (or provider of such product, process or service) by trade name, trademark, hyperlink, or otherwise, does not constitute or imply an endorsement, recommendation, or favoring by Healthfirst. Any opinions, advice, statements, services, offers or other information expressed or made available by third parties, including information providers, users or others, are those of the respective author(s) or distributor(s) and do not necessarily state or reflect those of Healthfirst.

No Warranties

Our Healthfirst Websites and their content are provided to you on an “as is” basis.


We may cancel, suspend or block your use of the Healthfirst Websites and/or registration at any time, without cause and/or without notice.

Agreement to be Bound by Electronic Signature

Your affirmative act of using the Healthfirst Websites, or registering for membership, constitutes your electronic signature to these Terms and your consent to enter into agreements with us electronically.

Use of Mobile and SMS

Receive special text notifications from Healthfirst through your mobile device. Text JOIN to 29285. Frequency of text messages depends upon the subject (e.g., reminders to schedule well-care and preventive screenings; benefits and pharmacy benefits information; medication refill reminders; appointment reminders and scheduling and information on other Healthfirst products and services). Message and data rates may apply.

By opting into this service, you consent to receive mobile text alerts using an automatic telephone dialing system or manually. Consent to receive health-related services or marketing text messages is not required as a condition of enrolling in any plan or services. By signing up, you are confirming you are over the age of 18.

Compatible carriers include: AT&T, T-Mobile®, Verizon Wireless, Sprint, Boost, U.S. Cellular, and MetroPCS. T-Mobile is not liable for delayed or undelivered messages.

STOP Information

Text STOP to 29285 to stop receiving messages from Healthfirst (you will receive a confirmation text). You will have to text STOP for each program described above.

Social Media Terms of Use

The purpose of the Healthfirst social media site is to provide up-to-date information to our members, providers, and the general public. All information, including comments, photographs, statements and opinions by those visiting Healthfirst’s social media sites does not reflect the opinions, policies and/or ideas of Healthfirst. Additionally, information on the Healthfirst social media sites does not reflect the opinions, policies and/or ideas of Healthfirst employees, officers, and directors.

Healthfirst reserves the right to monitor postings to its social media sites by visitors. Healthfirst reserves the right, in its sole discretion, to remove at any time any content posted by visitors for any reason including if Healthfirst deems such content inappropriate.

The information provided by Healthfirst on its social media sites is not intended to be used for medical advice, diagnosis or treatment. Always seek the advice of a qualified health care provider with any questions regarding personal health or medical conditions. For issues related to your health plan with Healthfirst, please contact Member Services through the number on the back of your ID card. This site is not intended as a customer response/service site.

Rules of Conduct

In all of your interactions with Healthfirst, whether it be via text, chat/video chat or social media, you must agree not to engage in behavior or post images that:

  • contain personal health information, financial and/or other private information of any person or entity;
  • are abusive, harassing, insulting, threatening, violent, defamatory, obscene or vulgar in tone or language;
  • are fraudulent, deceptive, illegal, or misleading;
  • are commercial in nature or that solicit donations;
  • are discriminatory against any race/ethnicity, religion, gender, sexual orientation, nationality, or political belief;
  • contain viruses, worms or corrupted files; or
  • include link baiting (embedding a link in your post to draw traffic to your own site).

Additional Terms

Accuracy of Information Provided

We may use a number of different sources (such as information provided by you, your health insurance carrier, or information we obtain from other data sources available to us) to display information that we believe may be relevant to you or your search query.

Use of the Healthfirst Websites in no way increases or decreases the benefits under your health insurance plan. Your coverage documents will control in the event of their inconsistency with the information on Healthfirst Websites.

Jurisdiction and Governing Law

The Healthfirst Websites are controlled and operated by Healthfirst from its offices within New York City. Healthfirst makes no representations that materials in any Healthfirst Website are appropriate or available for use in other locations.

These Terms of Use shall be governed by and construed in accordance with the laws of the State of New York. You agree that any action at law or in equity arising out of or relating to these Terms of Use shall be filed only in New York City, and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action. If any provision of these Terms of Use shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between us relating to the subject matter herein, and shall not be modified except as provided herein.