Here’s how to renew your
Healthfirst health insurance coverage.

Many health plans now require you to renew your plan each year in order to keep your health coverage and we’re here to help you every step of the way. We can help make sure you don’t go even one day without the coverage you need for doctor visits, prescriptions, and more. Here’s what you need to do.

Step 1: See if you need to renew.

You will if you have one of these plans:

  • Medicaid
  • Essential Plan
  • Child Health Plus
  • Personal Wellness Plan (HARP)
  • Medicare Advantage Dual-Eligible Plan
  • Managed Long-Term Care

Step 2: Know your renewal date.

It will be different for everyone. If you don’t know your Healthfirst renewal date, call the Member Services phone number on the back of your card and we can help you figure it out.

Step 3: Watch your mail or email.

You’ll receive a notice before your renewal date. Depending on what plan you have, the notice will come from either New York State of Health (NYSOH), the Human Resources Administration (HRA), or your Local Department of Social Services (LDSS).  (Medicare members who don’t get a form in the mail, call My Advocate at 1-877-218-5188 (TTY: 1-855-368-9643) for assistance.)

Healthfirst will also reach out to you by mail, email, SMS text, or phone to make sure you don’t miss your Healthfirst plan renewal date. 

Step 4: Renew your Coverage. 

For help renewing, call Healthfirst at one of the numbers in the chart below (based on your current plan) or visit us at one of our Community Offices.

If you have:

Follow these steps:


Essential Plan

Child Health Plus 

Personal Wellness Plan

Call 1-844-500-9820 (TTY: 1-888-542-3821), Monday to Friday, 9am-8pm to schedule an appointment with your Healthfirst Rep who will help you renew over the phone or in person.

You can also stop by a Healthfirst Mobile Unit near you (see list below)

Medicare Advantage with Medicaid 

Medicare Savings Program 

Our My Advocate program can help our Medicare members complete paper Medicaid renewal forms and even mail them for you.

Call My Advocate at 1-877-218-5188 (TTY: 1-855-368-9643) Monday to Friday 9am–6pm

CompleteCare (HMO D-SNP)

Senior Health Partners (MLTC)

Call 1-844-450-5701 (TTY: 1-888-542-3821), Monday to Friday, 8:30am–5:30pm for help renewing your Long Term Care Medicaid coverage.

Healthfirst Mobile Units

These units will be open 9:00am – 4:00pm ET on the days noted through September 30:


9 South 4th, Mount Vernon

Monday to Friday


50 West Broad Street, Haverstraw


Orange County

139 Wickham Avenue, Middletown



5555 Broadway



6301 8th Ave

Mondays, Tuesdays, Thursdays Fridays


161 Dyckman Street



1725 Dutch Broadway, Elmont

Tuesdays, Wednesdays, Fridays


1805 5th Ave, Bayshore

Mondays, Wednesdays, Thursdays, Fridays


45th Ave & Broadway, Elmhurst

Mondays, Tuesdays, Wednesdays, Fridays

If you prefer to renew on your own, be sure to follow the directions in your renewal notice.

Your eligibility can change from year to year based on income, dependents, and more.

For example, if you’re on Medicare, new rules mean you can now have a higher income and be eligible for the Medicare Savings Program. That can save you a lot of money, so call Healthfirst and see if you qualify. 

Have any required documents handy. 

Some plans require extra documents for renewal. You may need to have:  

  • US Passport or NYS Enhanced Driver License
  • Three months of income documentation. This can be:
    • Pay stubs or payroll summary, showing employer name, employee information, pay date/period, and gross pay  
    • Unemployment monthly benefit statement from NYS Department of Labor 
    • Social Security annual benefit statement

For other documents you can use for eligibility, including non-U.S. Citizen documentation, visit Instructions for Certifying

Renewal Frequently Asked Questions

Do I have to renew Medicaid every year?
Will my Medicaid automatically renew in 2023?
When do I renew my health insurance?
How do I renew my health insurance?

Not a member of Healthfirst? 

If you’re not a member but you’re looking for ways to save on your health insurance, call Healthfirst at 1-844-531-5709 (TTY: 1-888-542-3821) Monday to Friday, 8:30am–8pm and Saturday 9am–1pm and we can help you.

Coverage is provided by Healthfirst PHSP, Inc.

Healthfirst complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-866-305-0408 (TTY 1-888-867-4132).

 注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-866-305-0408 (TTY 1-888-542-3821).

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