The New York State has issued new rules about how quickly members should be able to get appointments for behavioral health services.
Appointment Wait Time Standards:
These wait times also apply to telehealth visits unless you ask for an in-person visit.
If you can't find an in-network provider who can see you within the timeframes listed above, you can file an Access Complaint:
Once we receive your complaint, we will take within three business days to:
If we can’t do this, you’ll be allowed to see an out-of-network provider at your in-network benefit level.
Local Resources to support you in managing your condition
Tools and resources to support effective medication management
Educational Resources for those with Diabetes
Diabetes brochures, educational sites and videos
Resources to slow down the progression of diabetes