Getting Care for COVID-19

At Healthfirst, our commitment to getting you access to quality healthcare remains our top priority. Call your doctor if you develop a fever, have a cough, have repeated shaking with chills, find it hard to breathe, or have a new loss of taste or smell. Let your doctor know if you’ve been in close contact with a person known to have COVID-19. Be sure to carefully follow your doctor’s instructions.

Telemedicine—How to Connect to a Doctor

If you have a COVID-19 emergency warning sign (including trouble breathing), call 911.

Your primary care provider (PCP) will decide if you should come into the office for examination or if it’s better to set up a telemedicine (phone or video) appointment. If your doctor provides telemedicine  appointments, follow their instructions. Telemedicine lets you get medical advice or healthcare treatment right from the comfort of your home by phone or video appointment.

If your doctor isn’t available, or if it’s after hours or on a weekend, you can meet with a Teladoc doctor by phone or video 24/7 by visiting or by calling 1-800-TELADOC (1-800-835-2362). After your initial contact with Teladoc, you’ll need to set up an account to meet with one of their doctors. If it’s an emergency, be sure to call 911.

After setting up a Teladoc account, you can schedule and attend a virtual doctor appointment via phone or video, receive a prescription, and more. Teladoc lets you access a national network of board-certified PCPs, family practitioners, and pediatricians (not your own PCP).

  • Teladoc services are not yet available for Senior Health Partners (SHP) plan members.
  • Telemedicine services and/or Teladoc should not be used in place of emergency care or urgent care.

Treatment for COVID-19

Healthfirst covers FDA-authorized and/or approved treatments for COVID-19 when medically needed. Your doctor will decide which treatment(s) is right for you.

Coverage is provided by Healthfirst Health Plan, Inc., Healthfirst PHSP, Inc., and/or Healthfirst Insurance Company, Inc. (together, “Healthfirst”).

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-866-305-0408 (TTY 1-888-867-4132).

注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-866-305-0408 (TTY 1-888-542-3821).

Telemedicine (Teladoc) isn’t a replacement for your Primary Care Provider (PCP). Your PCP should always be your first choice for care (both in-person and virtual visits).

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