Telemedicine—and How to Connect to a Doctor

May 27, 2020

At Healthfirst, our commitment to getting you access to high-quality care remains our top priority. Telemedicine lets you receive medical advice or treatment by phone or online video, right from the comfort of your home.


To start using telemedicine, here’s what you should know and do

  • Call your primary care provider (PCP)

    Call your doctor to see if they’re participating in telemedicine. Since they already know your medical history, they’re a great first choice. If your doctor provides phone or video appointments, follow their instructions.


  • Use Teladoc®*

    If your doctor isn’t available, or if it’s after hours or on a weekend, you can meet with a Teladoc doctor by phone or video 24/7 by visiting or by calling 1-800-TELADOC (835-2362). After setting up a Teladoc account, you can schedule and attend a virtual doctor appointment via phone or video, receive a prescription, and more. Teladoc® lets you access a national network of board-certified PCPs, family practitioners, and pediatricians (not your own PCP).

    * This service is not yet available for Senior Health Partners (SHP) plan members


Paying for Telemedicine Services

During the NY state of emergency, cost-sharing (your copay) is waived for all services delivered via telemedicine by in-network providers or via Teladoc®. You won’t be charged for a telemedicine visit even if the visit is for something unrelated to the Coronavirus: Type (COVID-19).


Important note: Telemedicine services and/or Teladoc® should not be used in place of emergency care or urgent care.


Coverage is provided by Healthfirst Health Plan, Inc., Healthfirst PHSP, Inc., and/or Healthfirst Insurance Company, Inc. (together, “Healthfirst”). ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-866-305-0408 (TTY 1-888-867-4132). 注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-866-305-0408 (TTY 1-888-542-3821)。Teladoc isn’t a replacement for your Primary Care Provider (PCP). Your PCP should always be your first choice for care and for regular visits.