step guide

You’re just a few steps away from creating your secure account:
Step 1:

  • – Visit MyHFNY.org
  • – Click “New Users – Sign Up”
Step 2:

  • Read the License Agreement and click “Agree”
Step 3:

  • – Fill out your personal information, including your Healthfirst member ID number
  • – Click “Next”
Step 4:

  • – Create your Username
  • – Create your Password
  • – Click “Next”
Step 5:

  • – Select your security questions, fill in the answers, and click “Next” – Verify your information, and click “Complete”
It’s that easy! Just click here to get started.
Any issues setting up your account?
You can always call Member Services for help. Click here for contact information.
XP17_87
H3359_GEN17_348 RA
Medicaid Managed
Care and Child Health Plus

1-866-463-6743
Monday - Friday, 8am to 6pm

TTY English: 1-888-542-3821
TTY Español: 1-888-867-4132
FIDA Participant Services
1-855-675-7630

TTY English: 711
Monday - Sunday, 8am to 8pm
Become a Medicare
Plan Member

1-877-237-1303
Monday - Sunday, 8am to 8pm

TTY English: 1-888-542-3821
TTY Español: 1-888-867-4132
The Essential Plan
and Leaf Plans

1-888-250-2220
Monday - Friday, 8am to 8pm
Total Plan and
Pro Plan Members

1-855-789-3668

TTY English: 1-855-779-1033
Monday - Friday, 8am to 6pm
Employer Services
1-855-949-3668
Monday - Friday, 9am to 5pm
Broker Services
1-855-456-3668
Monday - Friday, 9am to 5pm
Current Medicare
Plan Members

1-888-260-1010
Monday - Sunday, 8am to 8pm

TTY English: 1-888-542-3821
TTY Español: 1-888-867-4132
Senior Health Partners
1-866-585-9280
Monday - Friday, 8am to 8pm
Saturday, 10am to 6:30pm

TTY English: 1-888-542-3821
TTY Español: 1-888-867-4132
Personal Wellness Plan
1-855-659-5971

TTY English: 1-888-542-3821
7 days a week, 24 hours a day
We can call you