Get Round-trip Rides to the Doctor

Healthfirst is committed to providing you with the best possible service and to helping you get access to the care you need. That’s why your plan covers non-emergency medical transportation. Non-emergency medical transportation may include taxi, ambulette, and public transportation.

To schedule transportation, please call at least three (3) days before your medical appointment and provide your Medicaid identification number (example: AB12345C). During your call, you can also ask to go over any specific details regarding your mode of transportation.

  • If you live in Brooklyn, Bronx, Manhattan, Queens, or Staten Island, call:
    1-844-666-6270
    TTY 1-800-735-2922

    7 days a week, 24 hours a day
  • If you live on Long Island, call:
    1-844-678-1103
    TTY 1-866-288-3133

    Monday to Friday, 7am–6pm

Transportation covers an attendant if you need someone to accompany you to your doctor’s appointments. If the plan member is a child, transportation is also covered for their parent or guardian.

Thank you for being a valued member of Healthfirst. If you have any questions about your Healthfirst plan coverage, please call the Member Service number on the back of your Healthfirst member ID card.

If you have an emergency and need an ambulance, you must call 911.


© 2017 HF Management Services, LLC 2350-17 MCD17_137

The Essential Plan
and Leaf Plans

1-888-250-2220
Monday - Friday, 8am to 8pm
Total Plan and Pro Plan Members
1-855-789-3668
TTY English: 1-855-779-1033
Monday - Friday, 8am to 6pm
Personal Wellness Plan
1-855-659-5971
TTY
1-888-542-3821
7 days a week, 24 hours a day
FIDA Participant Services
1-855-675-7630

TTY English
711
Monday - Sunday, 8am to 8pm
Senior Health Partners
1-866-585-9280

Monday - Friday, 8am to 8pm
Saturday, 10am to 6:30pm

TDD/TTY English
1-888-542-3821
TDD/TTY Español
1-888-867-4132
Employer Services
1-855-949-3668
Monday - Friday, 9am to 5pm
Broker Services
1-855-456-3668
Monday - Friday, 9am to 5pm
Current Medicare
Plan Members

1-888-260-1010
Monday - Sunday, 8am to 8pm

TDD/TTY English
1-888-542-3821
TDD/TTY Español
1-888-867-4132
Become a Medicare
Plan Member

1-877-237-1303
Monday - Sunday, 8am to 8pm

TDD/TTY English
1-888-542-3821
TDD/TTY Español
1-888-867-4132
Medicaid Managed
Care and Child Health Plus

1-866-463-6743
Monday - Friday, 8am to 6pm
We can call you