Healthfirst Selects eCaring to Provide Real-Time Care and Disease Management System

NEW YORK, NY, January 6, 2015 – Healthfirst®, a not-for-profit health plan serving more than one million members in downstate New York, announced today that it is partnering with eCaring, in an effort to reduce unnecessary emergency room visits and hospital readmissions, for Healthfirst members. eCaring is the nation’s leading developer of care and disease management systems to deliver real-time patient health care data generated from the home to providers and payers.
The partnership will work with dual-eligible Healthfirst members enrolled in Healthfirst’s CompleteCare Special Needs Plan (SNP), which combines Medicare and Medicaid with added long-term care services for individuals over age 18. eCaring will provide data analyses on outcomes, utilization, and patient experience. eCaring will also provide its unique Cloud-based care management and monitoring software on tablets in a program that will initially involve over 200 CompleteCare members that qualify for Medicare and Medicaid and are living in their homes. CompleteCare currently serves over 3,000 of Healthfirst’s members, allowing individuals to remain in their homes and be as independent as possible while receiving essential benefits and services.
“Using eCaring with our home health care aides and our mobile medical practice partners will enable Healthfirst to promote timely home and community interventions that we believe will result in fewer unnecessary emergency department visits, fewer inpatient admissions and improved chronic disease management,” said Susan Beane, MD, Healthfirst VP and Medical Director.
Robert Herzog, founder and CEO of eCaring, added, “We have demonstrated with other leading health care providers that our system provides great benefits to the organizations and patients using it, including a reduction in unnecessary emergency department visits, hospitalizations and readmissions. In previous trials, eCaring has demonstrated significant monthly savings and return on investment (ROI).”
“Healthfirst is partnering with eCaring to utilize their new technology to gather real-time data on our members,” said Jim Curcio, Executive Director of SHP. “We believe this data will allow us to improve member outcomes by providing appropriate in-home interventions that will decrease unnecessary ED visits and hospitalizations.”
The data collected is filtered into several alerts and notifications that can be quickly addressed by the Healthfirst care manager and support team, leading to improved long-term quality outcomes for members. For more information on eCaring, please visit For more information on Healthfirst, please visit
About Healthfirst
Healthfirst is a not-for-profit health plan serving more than one million members in downstate New York. Created in 1993 by a consortium of the region’s health systems, Healthfirst’s operating model strives to achieve quality outcomes and member satisfaction through collaboration with its extensive provider network and community organizations.
Healthfirst offers a comprehensive selection of free and low-cost health insurance options for individuals and families at every stage of life, including government-sponsored health plans such as Child Health Plus, Medicaid Managed Care, Medicare Advantage, Managed Long Term Care, as well as commercial plans, such as Healthfirst Leaf Plans. We treat our members with the same care and attention we give our own families.
For more information on Healthfirst, please visit
About eCaring
eCaring, a privately held, New York-based company, is dedicated to improving patient care in the home. Its unique system integrates behavioral, clinical, and medication adherence data to provide a real-time home healthcare management and monitoring system for seniors and people with chronic conditions. eCaring’s Cloud-based platform allows care managers and providers, hospitals and health plans to receive alerts enabling timely interventions to keep small problems in the home from becoming big ones in the hospital. The result is a more efficient allocation of resources, improved information sharing, and reduced overall cost of care. Among eCaring’s growing list of clients are Metropolitan Jewish Health System, Jewish Home Lifecare, Senior Health Partners, Beth Israel Medical Center, and others.
To learn more, please visit
Media Contact:
Peter Collins
(908) 499-1200
Errol Pierre
(212) 801-1599

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