Grievance Request

If you (your appointed representative) have a grievance, please call Participant Services at 1-855-675-7630, or TTY 711 for the hearing or speech impaired, 24 hours a day, 7 days a week. We will try to resolve any complaint over the phone. You have 60 days after the date of the event or incident to make your grievance or complaint.

You may also send your grievance to the following address:

CVS Caremark
Grievances Department
MC121
P.O. Box 53991
Phoenix, AZ 85072-3991
Fax: 1-866-217-3353

All grievances will be acknowledged promptly and in writing once the Appeals & Grievances Department has completed its investigation.

Expedited grievances

If you have a complaint about the decision by CVS Caremark not to expedite an initial determination or an appeal, you can request an expedited grievance. CVS Caremark will respond to you within 24 hours.