Disaster Information

In the event that the Governor of New York, the U.S. Secretary of Health and Human Services, or the President of the United States declares a state of emergency in Healthfirst’s service area, you are still entitled to care from Healthfirst. This includes access to emergent or urgent care as well as obtaining needed prescriptions. For assistance during this time, please call 1-855-675-7630 (TTY/TDD 711), 24 hours per day, 7 days per week.

How to get covered medical services during a disaster:
If you cannot use a network provider during a disaster, your plan will allow you to obtain care from out-of-network providers at in-network cost-sharing. Please try to check first with Healthfirst Participant Services at 1-855-675-7630 (TTY 711) to see if there is a network provider nearby.

How to get covered prescription drugs during a disaster:

If you cannot use a network pharmacy during a disaster, you may be able to fill your prescription drugs at an out-of-network pharmacy. We cover drugs filled at an out-of-network pharmacy only when you are not able to use a network pharmacy. To help you, we have network pharmacies outside of our service area where you can get your prescriptions filled as a participant of our plan. If you cannot use a network pharmacy, you may use an out-of-network pharmacy during any Federal disaster declaration or other public health emergency declaration. If you cannot reasonably locate a network pharmacy due to evacuation or displacement from your residence and cannot reasonably be expected to obtain covered Medicare/Medicaid drugs at a network pharmacy, you may fill your prescription drugs at an out-of-network pharmacy. In these situations, please try to check first with Healthfirst Participant Services at 1-855-675-7630 (TTY 711) to see if there is a network pharmacy nearby.