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Mission (Our Cause)

Our members are our North Star and our mission is guided by their needs and preferences in ensuring a superior experience and access to the highest quality healthcare when and where they need it.

Vision (Our Focus for the Future)

As a health insurer that is uniquely linked to our healthcare providers and our community, we will provide affordable health plans with the best quality and experience of care in our market in a way that sustains both the company and the regional delivery system.

Values (Our Ethos)

Members first. We exist to serve and respect our members. Their satisfaction and well-being is the best barometer of our success. Further, we must align with the communities we serve and be a responsible community member.

Quality execution and continuous improvement. We chase perfection in order to catch excellence and we know we cannot rest on past success. Excellence, willingness to change, and continuous improvement are our only paths to the future.

Employee success. Our employees are our greatest asset. We strive to create an environment where every employee has the tools, feedback, and opportunity to excel and grow professionally. The success of our employees enables the success of Healthfirst.

Cooperation. Our success depends on our ability to overcome challenges better and faster than our competitors. To do this, our employees at all levels must work together as a team regardless of their functional departments.

Integrity and transparency. We work at the highest level of openness, integrity, and compliance. We honor our commitments and keep our promises. Transparency fosters trust.

Medicaid Managed
Care and Child Health Plus

1-866-463-6743
Monday - Friday, 8am to 6pm
The Essential Plan
and Leaf Plans

1-888-250-2220
Monday - Friday, 8am to 8pm
FIDA Participant Services
1-855-675-7630

TTY English
711
Monday - Sunday, 8am to 8pm
Broker Services:
1-855-456-3668
Monday - Friday, 9am to 5pm

Employer Services
1-855-949-3668
Monday - Friday, 9am to 5pm
Total Plan and Pro Plan Members
1-855-789-3668
TTY English: 1-855-779-1033
Monday - Friday, 8am to 6pm

Current Medicare
Plan Members

1-888-260-1010
Monday - Sunday, 8am to 8pm

Become a Medicare
Plan Member

1-877-237-1303
Monday - Sunday, 8am to 8pm

TDD/TTY English
1-888-542-3821
TDD/TTY Español
1-888-867-4132
Personal Wellness Plan
1-855-659-5971
TTY
1-888-542-3821
7 days a week, 24 hours a day
We can call you